Terms & Conditions

1. Acceptance of Terms

By accessing and using Petroga's website and services, you accept and agree to be bound by these Terms and Conditions. These terms apply to all visitors, users, and customers who access or use our service for booking Petronas Twin Tower tickets and tours in Kuala Lumpur, Malaysia.

2. Service Description

Petroga provides online booking services for:

• Petronas Twin Tower observation deck tickets
• KLCC Tower tickets and Skybridge access
• Petronas Tower tickets with guided tours
• Combination tours including Petronas Twin Towers and other Kuala Lumpur attractions
• Private and group tour packages

3. Booking and Payment

3.1 Booking Process

• All bookings are subject to availability
• Prices are displayed in USD and are subject to change
• Booking confirmation will be sent via email
• You must provide accurate and complete information

3.2 Payment Terms

• Payment must be made in full at the time of booking
• We accept major credit cards and approved payment methods
• All transactions are processed securely
• Payment confirmation serves as proof of booking

4. Ticket Validity and Usage

• Petronas Tower tickets are valid only for the date and time specified
• Entry to KLCC Tower is subject to security checks and regulations
• Tickets are non-transferable unless explicitly stated
• You must present valid ID and booking confirmation
• Children under 3 years enter free (ID required)
• Student and senior discounts available with valid ID

5. Visitor Requirements

5.1 Age Restrictions

• Children must be accompanied by an adult (18+ years)
• Some tours may have minimum age requirements

5.2 Dress Code

• Modest dress is required (no shorts, sleeveless shirts, or revealing clothing)
• Appropriate footwear must be worn

5.3 Prohibited Items

• Weapons or sharp objects
• Large bags or backpacks (storage available)
• Food and beverages
• Professional photography equipment (permit required)

6. Cancellation and Refunds

Please refer to our Refund Policy for detailed information on cancellations, refunds, and modifications.

7. Liability and Disclaimers

7.1 Service Provider Liability

Petroga acts as an intermediary between customers and tour operators. While we strive to ensure accuracy:

• We are not liable for changes made by the Petronas Twin Towers management
• Tour descriptions and images are provided for reference only
• Operating hours and availability may change without notice

7.2 Customer Responsibility

• You are responsible for verifying all booking details
• Arrive at least 15 minutes before scheduled time
• Comply with all safety regulations and staff instructions
• Petroga is not liable for personal injury or loss of property

8. Intellectual Property

• All content on Petroga website is protected by copyright
• Petroga logo and branding are registered trademarks
• Unauthorized use of our content is prohibited
• Customer reviews become property of Petroga upon submission

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Force Majeure

Petroga shall not be liable for failure to perform due to circumstances beyond our control, including:

• Natural disasters
• Government restrictions or lockdowns
• Strikes or labor disputes
• Technical failures or cyber attacks
• Public health emergencies

11. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kuala Lumpur, Malaysia.

12. Changes to Terms

Petroga reserves the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

13. Contact Information

For questions about these Terms and Conditions: